If you are not satisfied with your purchase for any reason, simply return it to us unworn, in original condition, with packaging and labels intact, within 30 days of the order date for a refund. Please ensure that returned items are not marked by make up, deodorant or tanning products etc and bottoms have been tried on over existing underwear. We reserve the right to refuse returns where items have not been sent back in resalable condition. Unfortunately we are unable to refund any postage charges.
We must receive returned items back within 30 days of the order date.
Returns are usually processed within two working days of us receiving items back in original condition. Refunds are sent back to the original payment source.
Hosiery (stockings, tights and bodystockings) cannot be returned unless in original sealed packaging.
If you would like to exchange an item for an alternative product or size please return the item to us for a refund and place a new order for the replacement item.
If your item has a manufacturing fault please contact us within 30 days of the order date.
How to return items
1) Check that the item(s) you would like to return meet our Returns Policy.
2) Please contact us stating your Order Number and the item(s) that you would like to return. We will authorise your return and confirm the returns address.
3) Package the item(s) that you would like to return securely, and include the following information with your return *,
- Order number (shown on your invoice and Order Confirmation email)
- Email address
- Reason for return
4) Ensure that the correct postage is paid and send the item(s) to the address provided. When returning an item(s) it is recommended that you get a free Certificate of Posting from the Post Office or use a service that provides insurance/tracking which will cover the item(s) in the unlikely event that it is lost in the post on the way back to us. Returned goods are your responsibility until they have been delivered back to us safely.
* If we are unable to ascertain which order items relate to we will be unable to process your return.