Terms and Conditions
Welcome to KnickersBoxersGlory.com. We recommend that you read our Terms
and Conditions before placing an order. By using our website you agree
to be bound by the Terms and Conditions, below.
General
You are responsible for ensuring that details of your account and password are kept confidential and secure. If you believe these have been compromised please contact us.
We reserve the right to suspend or terminate accounts, or cancel orders at our discretion.
When you submit an order to KnickersBoxersGlory.com we will confirm that your order has been placed. A contract between us is not formed until we send you an invoice, which indicates our acceptance of your order.
All goods remain the property of KnickersBoxersGlory until full, cleared payment has been received.
Delivery
Your order will be processed immediately upon clearance of payment, and stock items will usually be dispatched the next working day.
All orders are sent free of charge by Royal Mail first class post in the United Kingdom. For an additional 95p your order will be sent by Royal Mail Recorded first class post, where a signature will be required.
International orders are sent by Airmail at a cost of £2.95. Your order can be sent by Royal Mail International Signed For™ at a cost of £6.95, where a signature will be required.
Your items will be sent in plain packaging, with only a return address displayed. Our company name will not be visible on your package.
Back Orders
To ensure efficient delivery of your order we keep the majority of our lines in stock. Occasionally items may become unavailable for a variety of reasons. If an item you have ordered is out of stock, and we are unable to dispatch it within 7 days, you will be notified by e-mail of the estimated delivery date. If the item is unavailable or you wish to cancel your order prior to dispatch we will give you the choice of a full refund or an alternative item. All orders are taken subject to availability of stock.
Returns
100% Satisfaction Guarantee
If you are not satisfied with your purchase for any reason, simply return it to us unworn, in original condition, with packaging and labels intact, within 14 days for an exchange or refund (Postage not refunded).
Faulty Items
If your item has a manufacturing fault, simply return it to us unworn, in original condition, with packaging and labels intact, within 14 days for an exchange or refund (Postage refunded).
Exclusions
Certain products are excluded from our returns policy. This is indicated on individual items. Hosiery cannot be returned unless in original sealed packaging.
Returning an Item
If you would like to return an item please contact us. You will be issued with a Returns Number.
Please include the following information with your return,
- Name
- Address
- E-Mail Address
- Invoice Number
- Refund or Exchange Required
- Reason for Return (i.e. wrong size)
When returning an item it is recommended that you get a Certificate of Posting, use Royal Mail Recorded Signed For™ or use another method which enables your item to be tracked. It is the sender's responsibility to ensure goods arrive safely.
Payment
We accept all major credit and debit cards (Visa, Mastercard, Switch, Maestro, Delta, American Express and Solo) and Paypal, as well as cheques and postal orders from the United Kingdom, made payable to 'KnickersBoxersGlory'.
Payments made by cheque or postal order will be dispatched immediately upon the clearance of payment, which can take up to 10 days.
Security
All payments are processed by Paypal, where information is protected by SSL (Secure Socket Layer) with an encryption key length of 128 bits (the highest level commercially available). We never have access to any of your payment details.
Product Information
Every effort is made to ensure the descriptions, sizes, colours and prices of our products on the KnickersBoxersGlory website are correct. We reserve the right to refuse orders where information and / or prices have been incorrectly entered on our website. All goods offered on the website are subject to availability. Prices are subject to change without prior notice.
International Customers
All of our products are available for worldwide delivery. You can view prices in US dollars, Euros or Australian dollars by clicking the 'Currency' link at the top of any page, and selecting your required currency.
Promotional Codes
We will make codes available periodically to discount products on our website. Enter your code at checkout, before clicking the 'Checkout' link. When you have selected your payment method, you will be presented with an order review screen. Any valid discount will be displayed before you confirm your order. Discounts cannot be applied once your order has been placed. Only one promotional code is permitted per transaction.
General
You are responsible for ensuring that details of your account and password are kept confidential and secure. If you believe these have been compromised please contact us.
We reserve the right to suspend or terminate accounts, or cancel orders at our discretion.
When you submit an order to KnickersBoxersGlory.com we will confirm that your order has been placed. A contract between us is not formed until we send you an invoice, which indicates our acceptance of your order.
All goods remain the property of KnickersBoxersGlory until full, cleared payment has been received.
Delivery
Your order will be processed immediately upon clearance of payment, and stock items will usually be dispatched the next working day.
All orders are sent free of charge by Royal Mail first class post in the United Kingdom. For an additional 95p your order will be sent by Royal Mail Recorded first class post, where a signature will be required.
International orders are sent by Airmail at a cost of £2.95. Your order can be sent by Royal Mail International Signed For™ at a cost of £6.95, where a signature will be required.
Your items will be sent in plain packaging, with only a return address displayed. Our company name will not be visible on your package.
Back Orders
To ensure efficient delivery of your order we keep the majority of our lines in stock. Occasionally items may become unavailable for a variety of reasons. If an item you have ordered is out of stock, and we are unable to dispatch it within 7 days, you will be notified by e-mail of the estimated delivery date. If the item is unavailable or you wish to cancel your order prior to dispatch we will give you the choice of a full refund or an alternative item. All orders are taken subject to availability of stock.
Returns
100% Satisfaction Guarantee
If you are not satisfied with your purchase for any reason, simply return it to us unworn, in original condition, with packaging and labels intact, within 14 days for an exchange or refund (Postage not refunded).
Faulty Items
If your item has a manufacturing fault, simply return it to us unworn, in original condition, with packaging and labels intact, within 14 days for an exchange or refund (Postage refunded).
Exclusions
Certain products are excluded from our returns policy. This is indicated on individual items. Hosiery cannot be returned unless in original sealed packaging.
Returning an Item
If you would like to return an item please contact us. You will be issued with a Returns Number.
Please include the following information with your return,
- Name
- Address
- E-Mail Address
- Invoice Number
- Refund or Exchange Required
- Reason for Return (i.e. wrong size)
When returning an item it is recommended that you get a Certificate of Posting, use Royal Mail Recorded Signed For™ or use another method which enables your item to be tracked. It is the sender's responsibility to ensure goods arrive safely.
Payment
We accept all major credit and debit cards (Visa, Mastercard, Switch, Maestro, Delta, American Express and Solo) and Paypal, as well as cheques and postal orders from the United Kingdom, made payable to 'KnickersBoxersGlory'.
Payments made by cheque or postal order will be dispatched immediately upon the clearance of payment, which can take up to 10 days.
Security
All payments are processed by Paypal, where information is protected by SSL (Secure Socket Layer) with an encryption key length of 128 bits (the highest level commercially available). We never have access to any of your payment details.
Product Information
Every effort is made to ensure the descriptions, sizes, colours and prices of our products on the KnickersBoxersGlory website are correct. We reserve the right to refuse orders where information and / or prices have been incorrectly entered on our website. All goods offered on the website are subject to availability. Prices are subject to change without prior notice.
International Customers
All of our products are available for worldwide delivery. You can view prices in US dollars, Euros or Australian dollars by clicking the 'Currency' link at the top of any page, and selecting your required currency.
Promotional Codes
We will make codes available periodically to discount products on our website. Enter your code at checkout, before clicking the 'Checkout' link. When you have selected your payment method, you will be presented with an order review screen. Any valid discount will be displayed before you confirm your order. Discounts cannot be applied once your order has been placed. Only one promotional code is permitted per transaction.